5+ years of experience with IT Service management incorporated with deployments, operations and delivery of projects under Service level agreement. Currently practicing Cyber Security technologies in domains of Architecture \& Design requirements in cloud.
Personal information about me.
Grasped multiple skills during my education and professional career. Below are the imprecise ratings.
My professional life blended with well-design education programs, which simultaneously empowered skills and professional development.
Oct 2020 - Nov 2021
Setting goals and developing plans for business and revenue growth.
Researching, planning, and implementing new target market initiatives.
Perform market research to identify new opportunities and engage with executives to establish strategies for pursuing those new opportunities.
Create and improve proposals for our existing and new clients.
Jan 2018 - August 2019
Configuration script, SOP, HLD, LLD, due diligence checklist document preparation for routine operations.
Assisting Clients for Business Continuity Program.
Revamp Operational and Service Excellence programs.
Subject Matter Expert for designated site related issues.
Working closely with Delivery Managers, Pre sales Consultant team to enhance customer experience and acquire new projects.
Engaging with teams for ISO 27001 and other Cyber Security frameworks implementation.
Deliver Technical Training to new comers and practicing, engaging with automation efforts for network & Security services provisioning.
IT-Security audits & investigations.
Aug 2016 - Dec 2017
Installation, Upgradation, Configuration & Troubleshooting of VMware ESXi Hypervisor, Network (SDN, Router, Switches, Load balancers), Security (Firewall, VPN IPS, IDS, WAF, Email,Web Security Gateway, SIEM), Wireless (WLC and Access points).
Logs review, POA (Plan of Action), RCA (Root Cause Analysis), RFO (Reason for Outage / Interim RCA), CIR (Chronologies of Incident Report) preparation, validation for major incidents and outages
Link Management, effective reporting to customer with help of industry standard tools (Ping Plotter, Solar wind), proactive alerts configuration.
Version upgrade activities, cut-over with minimal downtime, maintain High availability standards as per customer needs.
Dealing P1-P2 high severity cases, pressure management, OEM co-ordination, problem analysis and decision making
Sep 2014 - July 2016
Configuration, Troubleshooting & monitoring of Linux and Windows based Contact Center Applications.
Raising RFC and implementing the same within downtime window .
OS Patch Update & Backup of Critical Applications.
Responding Incident request, Service Request and Change request under Service Level Agreement.
Taking ownership of customer issues reported and anlyzing problems through to resolution.
August 2019 - Present
Studied core concepts of Cyber Security including Cryptography, Privacy Preserving Technologies, Vulnerabilities, Legal aspect of Cyber Security, Secure Software design and attacks with cutting-edge technologies.
Jan 2015 - June 2019
Principles of Mathematics, Algorithms formulation, data structures, computer and network design, modeling data and information processes, and Machine learning.
August 2011 - June 2014
Foundation knowledge of Computer Networks, Electronics & Communication Technology in the well-established classroom and lab environment.
Please feel free to contact me if you have any questions or concerns.
Armegatan 32, Solna
Whatsapp: (+46) 733 25 1401
Mobile: (+91) 7056074829
Telegram: (+46) 733 25 1401